Frequently Asked Question
My Email Account is Locked! I Can't Send Emails. Has My Account Been Hacked? My Email Account is Sending Spam Emails?
Last Updated a year ago
After logging into your email, if you think you are unable to send or receive mails, we recommend resetting your password and following these steps:
- Check your device's internet connection.
- Log into your Outlook account, go to ⚙ Settings > Mail > Rules - Check if there is any rule set and remove it if unnecessary.
- In ⚙ Settings > Mail > Forwarding - Delete the email address found in the 'Forward my email to' section. Turn off the 'Enable forwarding' option.
- Send an email to your corporate email account from your personal email account. If you receive a message like the one below in your personal email account, it means your account is locked. You will need to submit a request under the 'Information Security Breach' help category at teknikdestek.yildiz.edu.tr.